Terms of Service

Last updated: May 2026

1. Acceptance of Terms

By accessing or using Norm AI, you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our service.

2. Description of Service

Norm AI is a compliance automation platform that helps organisations achieve and maintain certifications such as ISO 27001, SOC 2, and GDPR. The service uses AI to automate compliance workflows, generate documentation, and validate controls.

3. User Accounts

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You must notify us immediately of any unauthorised use of your account.

4. Data and Privacy

Your use of Norm AI is also governed by our Privacy Policy. By using the service, you consent to the collection and use of information as detailed in our Privacy Policy.

5. Intellectual Property

The Norm AI platform, including all software, AI models, and content, is owned by Norm AI and protected by intellectual property laws. You retain ownership of all data and content you upload to the platform.

6. Limitation of Liability

Norm AI provides compliance guidance and automation tools. However, we do not guarantee that use of the platform will result in certification or compliance with any specific regulatory requirement. Users remain responsible for their own compliance programmes.

7. Termination

We reserve the right to suspend or terminate your account if you violate these terms. You may cancel your account at any time from your account settings.

8. Changes to Terms

We may update these terms from time to time. We will notify you of significant changes via email or through the platform. Continued use after changes constitutes acceptance of the new terms.

9. Contact

For questions about these terms, please contact us at legal@normai.io.